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Complaint Procedure

At Intrigue Health, we are committed to providing the highest standard of service to our customers. We recognise that there may be occasions when you feel that our service has fallen below the expected standard, and we take all complaints seriously.

How to Make a Complaint?

If you have a complaint about any aspect of our service, please follow the steps outlined below:

1. Informal Resolution:

In the first instance, we encourage you to discuss your concerns with a member of our staff. They will do their best to resolve the issue promptly and to your satisfaction.

2. Formal Complaint:

If your concern is not resolved informally, please make a formal complaint in writing.

You can do this by:

– Email:

– Mail: Amish Patel, Intrigue Health, Kent 59 Station Road, Longfield DA3 7QA

– Please include the following information in your written complaint:

– Your name and contact details.

– A clear description of the complaint, including the date and time of the incident.

– Any relevant names or staff members involved.

3. Acknowledgment of Complaint:

– Upon receipt of your written complaint, we will send you an acknowledgment within 2 working days. This will outline the steps we will take to investigate your complaint.

4. Investigation:

Your complaint will be thoroughly investigated by the Superintendent Pharmacist, Mr. Amish Patel, who will review any relevant documentation and speak to any staff involved.

5. Response:

We aim to provide a full written response to your complaint within 10 working days of receiving it. If, for any reason, we need more time to investigate, we will inform you of the delay and provide an estimated timeframe for the response.

6. Escalation:

If you are not satisfied with the response, you have the right to escalate your complaint to NHS England.


All complaints will be treated with the strictest confidence. Information gathered during the investigation will only be shared with those directly involved in the process.

Thank you for taking the time to provide feedback. Your concerns help us to continuously improve our services.

Customer Services
Phone no. – 033 3366 0303

Email –